In light of the fact that ARCTIC GREY, LTD., d.b.a. ARCTIC GREY (here “Arctic Grey”) is offering non-tangible, irrevocable, and easily copied goods, we do not issue refunds once the order is accomplished and the product is sent. It is your responsibility as a consumer to inquire, review and understand refund policies prior to purchasing any product or service from our site. Please note, the services and products we sell can easily be copied or reproduced upon receipt of its delivery, therefore we do not honor refund requests for any delivered products or services.
Nonetheless, we understand that unique circumstances can arise, ones that could possibly compromise the integrity of one or more of our products.
100% Refund, If Requested
Prior to the delivery of any product, no questions asked, or
Applicable to only non-delivered products or services.
Refund not applicable to purchases made on or before June 1st, 2015.
Refund not applicable once three rounds of revisions are requested.
Refund not applicable on any service where a 3rd revision request had been made.
Refund not applicable on requests for a refund beyond seven (7) calendar days of first payment.
Refund not applicable on bulk hour purchase – in full or in part.
Refund not applicable on marketing campaigns of any kind.
Refund not applicable on SEO services.
Refund not applicable on any form of graphic design services.
Refund not applicable on domain registration fees.
Refund not applicable for express service clients.
Refund not applicable on shared screen training services, prior or after.
Refund not applicable for prepaid hosting fees.
Refund not applicable on convenience fees.
Refund not applicable on refund requests not put in writing within (7) days of first payment.
Our policies are made easily available for review prior to any purchase being made, therefore we do not bear any responsibility lacking the customer. We do not satisfy any refund/return/exchange requests based on incompatibility of our products with some third-party software (plug-ins, add-ons, modules, search engines, scripts, extensions, etc.) other than those which are specified as compatible in a description available on the preview page of each product. We don’t guarantee that our products are fully compatible with any third-party programs and we do not provide support for any third-party applications.
The ONLY circumstances where we will honor requests for a refund are for the following:
Non-delivery of the product: due to some mailing issues of your e-mail provider or your own mail server you might not receive a delivery e-mail from us. In this case, we recommend contacting us for assistance. Claims for non-delivery must be submitted to our Billing Department in writing within (7) days from the original order placing date. Otherwise the, product will automatically be considered received and downloaded and no further consideration will be made otherwise;
Download and unzipping issues: it may happen so that you are having problems while downloading the product or it’s unzipping. Claims regarding such issues must be submitted to our Technical Support department. If you do not properly contact us during this period, you agree that we may construe silence as a successful download of the product with no further right of redress or refund for a “download issue” reason. Failure to receive assistance for downloading or unzipping within (3) days may result in a refund decline;
Major defects: although all the products are thoroughly tested before release, unexpected errors may occur. Such issues must be submitted for our Technical Support Team’s approval. We keep the right to rectify the error or defect within (72) hours of receipt of details of defect. If any deficiency is approved and we fail to correct it within (72) hours from the date of the initial complaint letter or any other notification provided by a Customer, the refund will be issued to the customer in full without any compensations or reimbursements. OR, at customer’s choice, replacement of the product of the same or around the same value can be offered; please be advised that temporary access to your admin account will be requested and required by our technicians in order to identify and fix the possible issue or issues with our Product. Failure to provide such access in a timely manner may result in a delayed resolution of the issue. Refusal to provide access to your admin account will result in your immediate disqualification for a refund.
Product not-as-described: such issues should be reported to our Technical Support Department within (7) days from the date of the purchase. Clear evidence must be provided proving that the purchased product is not as it is described on the website offering and displaying details on the product. Complaints which are based merely on the customer’s false expectations or wishes are not honored. Sample products are made available for evaluation purpose at our free sample templates section.
Please allow 12-24 hours for our Support Team to get back to you regarding any problem you may have. Any and all requests for a refund must be submitted to within a period of 1 week (“7 Days”) following the initial transaction with issue. We highly recommend that you include within your request, a detailed and grounded reason for why you are requesting a refund. Please make sure your request does not contradict our Terms and Conditions policies. If an exception for refund is granted, it can only be fulfilled upon receipt of a Waiver of Copyright signed by you.
Our Technical Support Team is always eager to assist you with any issues you may have and promise to deliver you highly professional support in a timely manner. Thank you for purchasing our products and services.